Refund policy

Return & Refund Policy

Last Updated: August 4, 2026

Thank you for shopping with TIRacing. We take pride in the quality of our products and want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Custom-Made Products

All custom-made, made-to-order, personalized, or specially manufactured products are final sale.

Because these products are made specifically for each customer, they cannot be returned, exchanged, canceled, or refunded once an order has been placed.

This includes, but is not limited to:

  • Custom Painted Frame Guards

  • All Wheel Sets

  • Custom Controller Covers

  • Custom colors or finishes

  • Personalized or modified parts

  • Products manufactured specifically for your order

  • Any item identified as "Custom," "Made to Order," or similar on the product page.

Please review your order carefully before completing your purchase, as these products are built specifically for your order and are not eligible for return or refund.

Non-Custom Products

Standard, non-custom products may be returned within 30 days of delivery, provided that:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • All included hardware, accessories, and documentation are returned.

  • Proof of purchase is provided.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item arrived damaged.

  • The item has a manufacturing defect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging.

We will work with you to resolve the issue as quickly as possible.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom Painted Frame Guards

  • All Wheel Sets

  • Custom Controller Covers

  • Any other custom-made or personalized products

  • Used or installed items

  • Products damaged due to misuse, improper installation, or normal wear and tear

  • Clearance or final sale items

Order Cancellations

Orders for non-custom products may be canceled before they have shipped.

Because custom products enter production specifically for your order, custom orders cannot be canceled once production has begun.

Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact us using the contact information provided on our website.